Social Media Management
For more than three decades in the “outsource/contact center” industry, we have witnessed over and over again that when companies open large contact centers (300+ people), it is impossible to staff them with people who are 100% "keepers". The numbers will vary from center to center, but the rule of thumb is; 30% of their people are great ("keepers"), 40% are good and you want to "keep" them, and then about 30% you would rather not keep, but you need someone to handle the contacts in a timely manner.
"microBPO" can offer you a way to have 100% keepers, as well as a way to retain a much larger percentage of them for a longer period of time. Ultimately assuring you receive a return on the investment in training and benefit from the knowledge and experience acquired by your representatives.
Reduce your cost & increase your effectiveness
Capitalize on hiring and training by increasing your retention
microCENTERs are a low cost, high quality, domestic or off-shore alternative to huge mega centers. We will be happy to share how we are able to do this and how a microCENTER will also help your company gain valuable PR.
Contact us so we can help develop a microCENTER for you.